Returns & Warranty

**If your package arrives damage please contact the courier within 48 hours to report the damage.
After making the initial claim our shipping department will handle the claim with the courier. you can contact our shipping department here**
Limited Warranty

Most products sold by WorldWideSatellites have a limited time warranty. Below shows more information on the limited time warranty.

  • Free to Air receivers have a limited manufacturer warranty. please refer to the owners manual or the
    manufacturers website for details. WorldWideSatellites Warranties the Conaxsat product line for 1 year.
    Some of the other free to air brands we can handle the warranty process with the manufacture on your behalf.
    contact our RMA department for more information. All Sales are Final, No Refunds!!!
  • LNBs have 7 day exchange warranty for DOA product (dead on arrival) .We only exchange for the same
    product. The customer is responsible for return shipping cost on all exchanges. WorldWideSatellites
    warranties the EMP LNB for 1 year. All Sales are Final, No Refunds!!!
  • Switch brands EMP-Centauri and Zinwell we offer 30 day exchange warranty. We only exchange for the
    same product. The customer is responsible for return shipping cost on ALL exchanges. All Other Brand
    Switches have manufacturer warranty or no warranty. All Sales are Final, No Refunds!!!
  • Motor brand Moteck SG2100 carries a 30 day exchange warranty .We only exchange for the same product.
    The customer is responsible for return shipping cost on all exchanges. All Other Brand Motor has Manufacturer
    warranty. All Sales are Final, No Refunds!!!
  • All other products like Remotes, Finders, Extenders etc. 7 day exchange warranty for DOA (dead on
    arrival). The customer is responsible for return shipping cost on all exchanges. All Sales are Final, No
    Refunds!!!

If your product qualifies for warranty please contact our RMA department.
*All Returns MUST be authorized. Before shipping back contact our RMA department by clicking here.

**All shipping costs involved for returns is the customers responsibility

*** In the rare event we use our discretion to override our no refund policy there will be 20% restocking fee, no exceptions.
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